About
I am an expert in supporting others, creating memorable experiences, and pushing boundaries to better myself and those around me.
Customer Support Expert & Teaching Enthusiast
I would love to connect!
- Website: www.alexandriamccaffrey.com
- City: Eagle, CO
- Email: alexandriamccaffrey@gmail.com
- Age: 28
- Degree: EMT, Private Pilot, Project Management
- Freelance: Available
Ice cave glacier guiding. White water rafting. Emergency dispatch. Private pilot. These are are just a few of my accomlishments. Always focused on helping others and ensuring those involved have the best experience possible. Each position enhanced personal and professional growth. Continuously learning, pushing boundries, and forging new relationships and accomplishments.
Skills
I prefer to let actions speak for words, but if I had to more numbers to it...
Resume
Lets get into the nitty gritty.
Summary
Alexandria McCaffrey
I am a customer experience expert with a wide range of remote and in person skills that translate to varaitey of positions.
- Eagle, CO
Education
Google Project Management: Professional Certificate
Jan 2023 - May 2023 (est.)
Coursera
Broadly recognized and respected project management certificate program, teaching comprehensive best practices within the project management field.
Aeronautical Business Administration and Pilot License
2018 - 2019
Embry-Riddle Aeronautical University, Daytona Beach, FL
Professional Experience
Patient Access Represenative | Scheduler: Sonnenalp Breast Center
2022 - Present
Edwards, CO
- Ensure a smooth check-in and check-out process and schedule all appointments
- Health insurnace verification and explanation of benefits
- Abide by HIPAA Rules when managing paperwork and pateint information
Trust and Safety Advisor | Guest Experience
2021-2022
Evolve, Remote
- Utilized complex problem solving to assist stakeholders with urgent issues in real time
- Gathered documentation and information for up to 15 casses at a time to come to unique and fair resolutions
- Experience devolping customer relationships and turning upset customers into company advocates
- Maintained top metrics in my cohort
- Employed Salesforce and Stripe to compile data and present informed resolutions
Warehouse Specialist: Powder7
2020-2021
Golden, CO
- Fraud Prevention
- Shipping completion, traces, reroutes
- Inventory forecasting and management
- Special projects included creating a pilot podcast episode and creating a training manual
Retail Supervisor: Miller Sports
2019-2020
Vail, CO
- Supervised small group of employees
- Built clientele and sales basis
- Inventory management
Snowboard and Ski Instructor: Vail Resorts
2012-2019
Vail, CO
- Built relationships and coached people of different backgrounds
- Built enthusiasm for a new skill
- Created a plan and established new goals each day
Skills
My skillset ranges from remote office work to intense outdoor guiding and instruction.
Customer Service
Every position I have had focuses on providing exemplary customer service. I specialize in forging relationships, mediating conflict, proving asset worth, and instruction.
Training and Process Documention
I recognized that there was no standard training or process documentation for my department. I created a training manual and best practices file for my department to utilize.
Coaching
I have several years of experience coaching customers to use new products and processes as well as teaching co-workers in need of assistance.
Project Management
I have lead multiple projects including inventory management, creating a company pilot podcast, creating a training manual, and creating and completing student project plans.
Relationship Management
Extensive experience building and maintaining relationships with stakeholders. Specialized in working with escalated stakeholders and turning a negative experience into a positive experience to build loyalty.
Communication
Focus on clear and concise communication throughout every professional encounter. Utilizing verbal and nonverbal communication I ensure plans and goals are clearly established and questions are listened to and answered.
Contact
Whether you would to discuss a career opportunity or just talk about the weather, feel free to reach out anytime.
Location:
Eagle, CO
Email:
alexandriamccaffrey@gmail.com